Refund Policy

At Starfruits – Fresh Fruits & Vegetables at Your Doorstep, your satisfaction is our top priority. We strive to deliver fresh and high-quality produce, and this Refund Policy explains the conditions under which refunds may be provided.

Eligibility for Refund

• Products delivered are damaged or spoiled upon arrival.
• Incorrect items were delivered that do not match your order.
• Products are missing from your order due to our error.

How to Request a Refund

Please contact our customer support within 24 hours of delivery with your order details and photos of damaged or incorrect items. This helps us process your refund quickly and efficiently.

Refund Method

Approved refunds will be returned to the original payment method within 5–7 business days.

Non-Refundable Cases

• Delays caused by factors outside our control, such as traffic or weather conditions.
• Incorrect delivery information provided by the customer.
• Products damaged after delivery due to improper handling or storage.